Privacy Policy
Welcome to Kitchenary Kart. We value customer privacy and are committed to protecting personal information. This Privacy Policy describes how we collect, use, and share information about customers when they visit or make a purchase from www.kitchenarykart.com.
Information We Collect We collect various types of information in connection with the services we provide, including:
Personal Information: Customer name, address, phone number, email address, payment information, and other similar information. Transactional Information: Purchase and return details, order history, and payment information. Technical Information: IP address, browser type, operating system, and information about how customers interact with our Site. Location Information: When customers use our services, we may collect information about their location. How We Use Customer Information We use customer information to:
Process and fulfill orders, including managing payments, shipping, and returns. Communicate with customers about their orders, provide customer support, and respond to inquiries. Improve our Site, services, and marketing efforts. Personalize the shopping experience and recommend products. Comply with legal obligations and enforce our terms and policies. Use the data provided by customers for research and analysis to improve our products, services, and customer experience. Sharing Customer Information We may share customer information with:
Service Providers: Companies that provide services on our behalf, such as payment processing, order fulfillment, and customer service. Business Transfers: In connection with any merger, sale, or transfer of our business or assets. Legal Requirements: When required by law or to protect our rights and interests. Cookies and Similar Technologies We use cookies and similar technologies to enhance the customer experience on our Site. Cookies help us to:
Recognize customers when they return to our Site. Understand how customers use our Site and improve its functionality. Deliver personalized advertisements. Customers can manage their cookie preferences through their browser settings.
Security No security measures are completely foolproof.
Customer Choices Customers have choices regarding their personal information, including:
Access and Correction: Customers can access and update their personal information through their account settings. Marketing Communications: Customers can opt out of receiving marketing emails by following the instructions in the emails they receive. Cookies: Customers can manage their cookie preferences through their browser settings. Contact Us If customers have any questions about this Privacy Policy or our privacy practices, please contact us at: support@kitchenarykart.com
Your Rights Under the Digital Personal Data Protection Act, 2023 As a Data Principal under DPDPA 2023, you have the following rights with respect to your personal data:
- Right to Access: Obtain a summary of the personal data being processed by Kitchenary Kart and the processing activities undertaken with that data.
- Right to Correction and Erasure: Request correction of inaccurate or misleading personal data, completion of incomplete data, updating of outdated data, and erasure of personal data that is no longer necessary for the purpose it was collected.
- Right to Grievance Redressal: Use the grievance mechanism described below for any act or omission of Kitchenary Kart regarding the exercise of your rights or the performance of obligations under DPDPA 2023.
- Right to Nominate: Nominate another individual to exercise these rights in the event of your death or incapacity.
- Right to Withdraw Consent: Withdraw any consent previously given for the processing of your personal data, at any time, with the same ease with which it was given. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
How We Process Your Data Under DPDPA 2023 Kitchenary Kart acts as the Data Fiduciary for personal data collected through this Site. We process personal data only for lawful purposes for which you have provided consent, or for legitimate uses permitted under DPDPA 2023 (such as fulfilling orders you have placed, complying with legal obligations, or responding to medical or safety emergencies).
Data Retention: We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including any legal, accounting, tax, or reporting requirements. Order and invoice records are retained for a minimum of 8 years to comply with GST and Income Tax law. On expiry of the retention period or when the purpose is fulfilled, personal data is erased unless retention is required by law.
Consent and Withdrawal: Where processing is based on your consent, you may withdraw that consent at any time by writing to the Grievance Officer named below. Withdrawal of consent may limit our ability to provide certain services (for example, order fulfilment will not be possible without your shipping address).
Children's Data: We do not knowingly collect or process personal data of children under 18 years of age. If you believe a child has shared personal data with us, please contact the Grievance Officer for prompt deletion.
Data Protection Board of India: If your grievance is not satisfactorily addressed by us within the prescribed time, you may approach the Data Protection Board of India through the channels notified by the Government of India under DPDPA 2023.
Grievance Officer In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Grievance Officer for Kitchenary Kart is:
Name: Vishakha Designation: Grievance Officer, Kitchenary Kart (Shoppers Hub, Proprietorship) Address: A2/103, Parshwanagar, Opp. Swami Vivekanand Garden, Kondhwa Budruk, Pune – 411048, Maharashtra, India Email: support@kitchenarykart.com Phone: +91 98903 52455 Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays)
We acknowledge every grievance within 48 hours of receipt and aim to resolve it within 15 days, as required under the IT Rules, 2021. Grievances relating to personal data under DPDPA 2023 are resolved within 30 days.
Last updated: 23 May 2026.